Payment Policy

This Payment Policy explains how financial transactions are processed on pokobet.eu. It outlines our rules for deposits, withdrawals, payment methods, verification requirements, and transaction security. At PokoBet, we aim to provide a transparent, reliable, and efficient payment environment so players always understand how their funds are handled.

By using our services, you agree to this Payment Policy in addition to our Terms and Conditions. If you have any questions regarding payments or transactions, our support team is available at [email protected].

General Payment Principles

We process all payments in a secure and controlled manner. Our systems are designed to protect player funds while ensuring compliance with legal, regulatory, and internal security requirements. All transactions are monitored for fraud prevention and responsible gambling purposes.

Players must use payment methods that are registered in their own name. We do not allow third-party payments, as this helps prevent fraud and ensures accurate account ownership.

Supported Payment Methods

PokoBet supports a variety of payment methods to provide flexibility for players from different regions. Available options may include bank cards, bank transfers, electronic wallets, and cryptocurrencies. The exact list of methods may vary depending on your location and account status.

Payment methods and availability are displayed in the cashier section after logging in. We reserve the right to add, remove, or limit certain payment options without prior notice if required by operational or legal reasons.

Deposits

Deposits allow players to fund their PokoBet account and access games and promotions. Minimum and maximum deposit limits may apply and depend on the selected payment method. These limits are clearly displayed in the cashier before confirmation.

Most deposits are processed instantly. However, delays may occur due to technical issues, third-party providers, or additional security checks. PokoBet is not responsible for delays caused by external payment processors.

We reserve the right to reject or reverse deposits if we suspect fraudulent activity, chargeback risk, or violation of our Terms and Conditions.

Bonuses and Deposits

Some deposits may be eligible for bonuses or promotional offers. Bonus eligibility, wagering requirements, and restrictions are outlined in the specific promotion terms. Players are responsible for reviewing these conditions before activating a bonus.

Deposits used to claim bonuses may be subject to wagering requirements before withdrawal of bonus-related winnings is permitted.

Withdrawals

Withdrawals allow players to transfer funds from their PokoBet account to their personal payment method. To request a withdrawal, players must have a verified account and sufficient cleared balance.

We aim to process withdrawal requests as efficiently as possible. Processing times vary depending on the payment method, account verification status, and player level. VIP players may benefit from faster processing.

Withdrawals are generally made using the same payment method used for deposits, where technically possible. This policy helps ensure compliance with anti-money laundering regulations.

Withdrawal Limits

Minimum and maximum withdrawal limits may apply. These limits depend on the payment method, player status, and applicable regulations. Withdrawal limits are displayed in the cashier and may change over time.

Large or unusual withdrawal requests may be subject to additional review. This is a standard security procedure and helps protect both players and the platform.

Account Verification (KYC)

To comply with legal requirements and ensure transaction security, we may request identity verification before processing withdrawals. This process is commonly referred to as Know Your Customer (KYC).

Verification documents may include proof of identity, proof of address, and payment method verification. All submitted documents are handled securely and in accordance with our Privacy Policy.

Transaction Fees

PokoBet does not generally charge fees for deposits or withdrawals. However, some payment providers may apply their own fees, which are outside of our control. Any such fees are the responsibility of the player.

We recommend checking with your payment provider for information on possible transaction costs.

Currency Handling

Accounts are operated in selected supported currencies. All deposits and withdrawals are processed in the account currency. If a payment method uses a different currency, conversion rates set by the payment provider may apply.

PokoBet is not responsible for exchange rate differences or conversion fees charged by third parties.

Chargebacks and Disputes

Initiating a chargeback without first contacting our support team is considered a violation of this Payment Policy. Chargebacks may result in account suspension and forfeiture of bonuses or winnings.

We encourage players to contact us directly if there is a transaction issue. Most payment disputes can be resolved quickly through communication with our support team.

Security Measures

We use advanced security technologies to protect financial transactions, including encryption, secure servers, and monitoring systems. These measures help prevent unauthorized access and fraudulent activity.

While we take all reasonable steps to protect transactions, players are also responsible for maintaining account security and protecting their login credentials.

Responsible Gambling and Payments

Payment activity may be monitored as part of our responsible gambling commitment. This allows us to identify unusual spending patterns and offer support or control tools where appropriate.

Players are encouraged to set deposit limits and manage spending responsibly.

Payment Policy Updates

We may update this Payment Policy from time to time to reflect changes in payment methods, legal requirements, or internal procedures. Updated versions will be published on pokobet.eu and apply from the date of publication.

We encourage players to review this policy regularly to stay informed about payment-related rules.

Contact Us

If you have questions about deposits, withdrawals, or any aspect of this Payment Policy, please contact our support team. We are committed to providing clear and timely assistance.

Website: pokobet.eu
Email:[email protected]

At PokoBet, transparency and security are at the core of our payment processes. We aim to ensure that every transaction is handled fairly, safely, and efficiently.