Privacy Policy
At PokoBet, your privacy is one of our highest priorities. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, mobile applications, and related services. By accessing or using PokoBet, you agree to the practices described in this policy. We encourage all users to read this document carefully to understand how their information is handled.
We are committed to processing personal data responsibly, transparently, and in accordance with applicable data protection laws. Our goal is to create a secure gaming environment while maintaining clear communication about how and why data is collected and used.
Information We Collect
We collect different types of information depending on how you interact with our platform. The data we collect is necessary to provide our services, comply with legal obligations, prevent fraud, and improve the overall user experience.
Personal information may include your full name, date of birth, email address, phone number, residential address, preferred language, and currency. When you create an account, we may also collect login credentials and verification data required to confirm your identity.
Financial information is collected when you make deposits or withdrawals. This may include payment method details, transaction history, and related billing data. We do not store full payment card numbers when third-party payment processors are used.
We also collect technical and usage data such as IP address, device type, browser information, operating system, session duration, and activity logs. This data helps us maintain platform security, detect suspicious behavior, and optimize performance.
How We Use Your Information
We use your personal data to operate and manage your PokoBet account. This includes processing registrations, verifying identity, managing deposits and withdrawals, and providing customer support. Without this information, we would not be able to offer our services effectively.
Your data is also used to personalize your experience. This may include displaying relevant bonuses, promotions, and game recommendations based on your activity. Our aim is to make the platform more relevant and enjoyable for each user.
We use information for security and compliance purposes. This includes preventing fraud, detecting money laundering, enforcing our terms, and meeting legal or regulatory requirements. Automated and manual checks may be performed to ensure platform integrity.
Cookies and Tracking Technologies
PokoBet uses cookies and similar technologies to improve website functionality and user experience. Cookies allow us to recognize returning users, save preferences, and ensure smooth navigation across the platform.
Some cookies are essential for the website to function properly, while others help us analyze traffic and improve services. You can manage or disable cookies through your browser settings, though this may affect certain features of the platform.
Legal Basis for Data Processing
We process personal data based on several legal grounds. These include the performance of a contract when providing our services, compliance with legal obligations, our legitimate interests in maintaining a secure platform, and your consent where required.
When consent is used as the legal basis, you have the right to withdraw it at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share information with trusted partners when necessary to provide our services. This includes payment processors, identity verification providers, game providers, and technical service partners.
Data may also be disclosed to authorities or regulators if required by law or to protect our legal rights. Any such disclosure is limited to what is strictly necessary and handled with care.
Data Storage and Retention
We store personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal requirements. Retention periods may vary depending on the type of data and applicable regulations.
Once data is no longer required, it is securely deleted or anonymized to prevent identification. We regularly review stored data to ensure it is not kept longer than needed.
Security Measures
We implement technical and organizational security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits.
While we take all reasonable steps to protect data, no system can guarantee absolute security. We encourage users to protect their account credentials and notify us immediately of any suspected unauthorized access.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data. These may include the right to access, correct, update, or delete your information, as well as the right to restrict or object to certain types of processing.
You may also have the right to request a copy of your data in a portable format. Requests related to data rights can be submitted through our customer support team. We aim to respond within a reasonable timeframe and in accordance with applicable laws.
Responsible Gaming and Data Use
As part of our commitment to responsible gaming, we may use activity data to identify potentially risky behavior. This allows us to offer support tools, limits, or information to help players maintain control over their gaming.
Any data used for responsible gaming purposes is handled with confidentiality and solely to promote a safe and balanced gaming environment.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external platforms. We encourage users to review the privacy policies of any third-party sites they visit.
International Data Transfers
Depending on your location and the services used, your data may be transferred and processed in countries outside your jurisdiction. We ensure that appropriate safeguards are in place to protect your data during such transfers.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be published on this page, and the revised policy will apply from the date of publication.
We encourage users to review this Privacy Policy regularly to stay informed about how their data is protected.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact our customer support team. We are committed to addressing privacy-related concerns transparently and responsibly.